Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for a Customer Experience and Retentions Representative:

Attend to all the customers ask and concerns on a timely manner
Formulate and ask relevant and important questions relating to the customer’s concern
Pacify customers and be proactive in solving customers issues
Make critical decisions that is both a win for the business and the customer
Empathize with the customer, listen attentively and able to offer necessary appeasement to address the reason for cancellation or downgrade
Keenly document the transaction and customer interaction using the approved tools provided by the company
Provide the best customer experience by means of naturally gravitating to resolve the presented issue (cancel or downgrade or just plain feedback) without prejudice to the customer’s manner of expression in relaying the message
Collaborate with other teams, segments or business units to apply apt solution to the customers reason for engaging CSS
Accomplishes all assigned task and responsibilities morally, legally and ethically
Follow set processes, protocols, company rules and team/segment house rules including but not limited to established and implied procedures
Apply the highest form of integrity-based decision making, documenting and credit declaration both overt and personal
Proactively reach out to assigned customer base to establish relationship and capture upsell opportunities

Desired Qualifications:

1+ years’ experience as an account manager, retention specialist, sales representative or accumulated years in experience
Account management experience, proactive and reactive is an advantage

Demonstrated track record of meeting and exceeding quota or set metrics

Strong time management, interpersonal, conflict resolution, and collaborative selling or retention skills

Results-oriented representative who is dynamic and with keen attention to details

B2B selling / Software / SaaS experience preferred

Adequate knowledge about Cloud-Based applications, VOIP, PBx, Telephony and UCaaS

Strong business acumen is a must, experience with Small Business end customers is a plus

Excellent customer service orientation, face-to-face and on the phone

Excellent oral and written communication skills including listening and presentation skills

Strong interpersonal skills, ability to convey and relate ideas to others

Can make critical decisions that is both legal, moral and ethical with very little supervision

Ability to learn and adapt quickly

Self Starter with a history of great decision making, planning, and execution to results

Ability to excel in a team-oriented, collaborative, and fast-paced environment

Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint

Vibrant and energetic attitude, willingness to perform and get things done while having fun

What we offer:

Comprehensive HMO package (medical and dental)
Personal Time Off Leaves
Quarterly Performance Bonus
Employee Assistance and Wellness Programs

RingCentral’s Customer Success team is a dynamic group for individuals that is mainly focused on retaining revenue for the company and providing the best customer experience through effective and quality account management. Aspiring candidates are expected to have a keen sense of responsibility, attention to details and an excellent interpersonal skill. RingCentral takes pride in maintaining above industry standards in terms of customer and revenue retention and at the same time having a stable medium to establish high Net Promoter Score. Flexibility and adaptiveness are also very much expected for this position.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

To know more about the Acquire-RingCentral Manila collaboration, you may visit www.ringcentral.com.ph

By completing your application for this role, you:

Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
Have read and agreed to our Data Privacy Policy

Customer Experience and Retention Representative

About RingCentral