L2 Helpdesk Engineer

Overview

We are looking for an accountable and proactive L2 Helpdesk Engineer to add to our
growing technical team for providing remote support to all clients at various different
support levels.

Key Responsibilities:

Assist with establishing project scope and design workflow solutions for our clients while ensuring client
satisfaction during the entire process
Assist in the creation and vetting of Statements of Work, as well as other pre-sales activities
Participate and lead whiteboarding and design sessions with clients
Troubleshooting of varied issues in remote desktop environments, virtual servers
Design new Windows and Linux virtual environments, with creation of new application servers, SQL
databases, AD servers and Web Servers.
Planning and executing the migration of Windows environments from physical and virtual to virtual
Planning and executing O365 migrations
Creating and managing tickets, managing IT related alerts and notifications
Act as final point of internal escalation

Skills Needed:

Excellent knowledge and experience with Windows Server 2008-2019
Good knowledge and experience with MS Hyper-V
Good knowledge and experience with VMWare ESXi
Excellent knowledge and experience with Windows Desktop OS
Knowledge of EqualLogic Storage Arrays
Excellent knowledge of Windows Remote Desktop Services
Dell EMC Compellent (DSM) storage array management
Experience working and troubleshooting MS SQL would be an asset
Knowledge and experience with PHP and WordPress
Knowledge of Managed IT Services concepts
Willing to work on a night shift

Perks

✓ WORK FROM HOME
✓ HMO Coverage upon joining the company
✓ 1 FREE HMO Dependent after 6 months
✓ Additional Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave, Maternity Leave,
Paternity Leave, Solo Parent Leave, and more)
✓ Unused Leave Conversion
✓ Attendance bonus
✓ Annual bonus
✓ Monthly prizes and bonuses!
✓ Up to 30K referral bonus!
✓ Access to free counselling support via STAFFVIRTUAL Mental Wellness

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L2 Helpdesk Engineer - WORK FROM HOME!

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